Review Our Customer Testimonials
I would highly recommend Ifbyphone as a high quality business partner in voice based marketing automation. The technology is incredible and the customer service and responsiveness has been amazing. Vitals is growing at rapid rates and Ifbyphone is able to really support us as we grow and expand our business.
-Marcos Domiciano, Client Services Director, Vitals.com
The Ifbyphone Store Locator and Virtual Receptionist features, coupled with the ridiculously easy process of provisioning vanity, toll free, and local numbers allowed us to accelerate the integration of multiple acquisitions across nearly four dozen markets into one unified brand message while making the tracking of lead sources far more accessible and consistent. The call recording feature also will enable us to enhance our customer experience since we will be able to better manage the performance of our customer service representatives.
-Kevin Gorman, Marketing Director, Superior Plus Energy Services
What a great and valuable asset! Great team!
-Tim Traviolia, Owner, Great Value Products
I have been very pleased with Ifbyphone. We wanted to run a pilot customer campaign and setting up Ifbyphone only took a few minutes. Ifbyphone enabled us to get up and running quickly. The ability to look at the detailed call metrics and ease of setup is what was attractive to us. I was also very impressed by the customer service I received.
-Nitin Jain, SVP, Golden Living
We use Ifbyphone to decide where and how aggressively to advertise. The call tracking ability allows us to know exactly what advertising sources work, and which ones don’t. Additionally we use the call recording for ongoing training within our organization. Because of the easy ability to share or listen to every call with a click of a button we have a recorded phone call of a real life example on how to handle all customer situations. We are more efficient and profitable since the implementation of Ifbyphone.
-Jason Valasek, CEO, Express Home Services LLC
The reporting interface and configurable capabilities allow us to rapidly deploy new campaigns as well as analyze details of call performance with ease.
-Marcos Domiciano, Client Services Director, Vitals.com
We used your service to contact our polling location managers to remind them that poll workers would be contacting them to do Monday Night voting equipment set up. As a result we got responses that the contact persons had changed. We also used your service to leave a voice message that we need the buildings open at 6:00 am on Election Morning. It was so successful!!!We didn’t have any locations where the facility contact person forgot and the poll workers couldn’t get into the buildings. We are looking at other ways to use your service in the future.
-Sherrie Swensen,Salt Lake County Clerk
What we appreciate most is that a simple phone call to IfbyPhone’s technical support and there is always someone willing to speak with us, help us through our inquiry or find someone better qualified. I consider them role models for how I want my agents to be with my clients. With the IfbyPhone system we can insure that our calls are answered and if no one is there route the caller to the best individual or department.
-Michael Falgares, Gamin’ Ride
We use IfByPhone to monitor the effectiveness of our marketing campaigns. No other product allows us to pinpoint calls generated by our campaigns. As a marketing firm, we are committed to providing transparency to our clients. IfByPhone allows us to present a call detail report that shows the effectiveness of our campaigns.
-Bobby Vickers, Managing Partner, VRB Analytics
Ifbyphone is one of the rare companies that touts great service, and actually backs it up. We tasked them with transferring over ten thousand numbers for thousands of clients, and gave them the added challenge of doing so over the holidays. We hit a few small snags along the way, but whenever we raised an issue or reached out, Ifbyphone immediately sprang into action, and presented us with solid solutions. I sleep better at night having them manage such a key part of our business.
-Doug Breaker, CEO, Homefinder.com
Ifbyphone’s tools have been invaluable to our lead response needs, allowing us to personalize messages and create instant call-backs; not to mention the reporting—you can’t spell “reporting” without ROI. The best part is, we can track everything for our customers—from click-to-calls to conversation time—and they really appreciate knowing how much they’re spending acquiring new customers. By providing us with such an excellent service, Ifbyphone enables us to provide our clients with the same.
-Robert Clarke, Op Ed Marketing
Ifbyphone is every marketers dream service. The client interface allows easy toll-free number assignment and conversion tracking. The call recording feature is amazing for businesses interested in tracking and monitoring generated leads. Lastly, our account rep is super helpful and prompt. No complaints at all. Great company and services.
-Mirela Setkic, Marco Polo Publications, Inc.
Call tracking has really opened our eyes and helped us close a big loop in providing marketing optimization tactics in a multi-channel manner.
-Paul Stackpole, Pel Hughes
Ifbyphone offers a cost-effective way to implement call tracking, and we’ve been very pleased with the results.
-Josh Lewis, VP Marketing, Blue Tent Marketing
We encountered a few issues with a voice broadcast that we were trying to send out. Ifbyphone Customer Service was very patient and helpful in walking us through the broadcast in a timely manner. They even gave us a few pointers on voice broadcast scripts! We ended up getting a great response from the voice broadcast.
-Kelli Kosarek, Mather LifeWays
Ifbyphone has enabled us to take control. We can now manage our complex routing needs along very specific parameters, a must in our industry. And all the tools we use with Ifbyphone are hosted in one efficient platform. Our business and customer acquisition has increased now that we can track and respond to leads—we love this technology. The flexibility and fast response of Ifbyphone is something we’ve really come to rely upon.
-Greg Smith Equipment Sales
Ifbyphone”s telephone applications are easy to implement and are an ideal complement to iContact”s email marketing service. We have been able to reach out to customers quickly and efficiently by using Ifbyphone. This improved customer responsiveness has lead to increased business and marketing ROI. Ifbyphone would be a valuable tool to consider for every small and medium size business!!
- Kevin P. Fitzgerald, Vice President, iContact.com
From a marketer’s perspective, call tracking is the critical next evolution of measurement. It gives businesses a better understanding of the overall attribution model, enabling marketers to truly understand where leads originate and budget accordingly.
- Brad Henry, Directory of Web Marketing, Beacon Technologies
I am really so blown away by the response we got on the IVR Survo today. This blows e-mail marketing right out of the water, results wise. My head is spinning with different ways to test this technology for other clients. I’m truly amazed
- Tresa N. Veitia, Founder, inktank LLC
We’ve successfully eliminated our reliance on our physical call center by using Ifbyphone to dynamically route and record thousands of phone calls to staff working on their own schedule, with their own phone, from remote locations. The technology and cost savings has already helped us build a local presence in four new markets.
- Steve Peris, AIM Attendance Improvement Management
I wanted to write an email praising you and your staff for getting us operational with Ifbyphone in a time much shorter than we anticipated and with more functionality than we currently had built-in to our communication service. You have been more responsive to questions and ideas from us and our programmers than any other vendor I’ve ever dealt with. The amount we had been quoted to build our own IVR was astronomical and you offer a complete solution affordably. Your interface is easy to understand and amazingly flexible to alter our business at a moments notice.
- Bob Bira, MyContact411.com
As always . . . YOU”RE AWESOME!! Thanks, and my whole staff thanks you!!
- Gary Millard, WoodenThumb.com
I was trying to integrate your application for one of our client and I was amazed with ease of integrating such a complex application so simply. GREAT WORK!!! Also I should mention your support. It”s Great. I have used many other services but I didn”t experience such a customer friendly support. Special thanks to your support representative who assisted me.
- Pramod Chandran, CTO, ActsInfo.biz
I love the flexibility and wide range of features offered by Ifbyphone. We’ve only been using it a few months so far, but have designed all sorts of backend programming that allows us to reduce our dependence on live inbound call centers. What a money saver!
- Kirsti Hegg, Gorilla Marketing
Ifbyphone is great. It’s a lifesaver for me.
- Gilbert Francis, Marine, Lee & Associate
Our Company represents many clients for which we provide advertising and marketing services. We have used many other services for our clients, but none of them even come close to the outstanding service and technical capability of Ifbyphone. We would recommend Ifbyphone to anyone demanding great customer service combined with advanced technical capabilities.
- William G. DiSalvio, CEO, Diamond World Corp. Marketing Division
You guys have a very slick platform. I am absolutely impressed with how easy it was to integrate such a dynamic system.
- Aaron Miller, Open Base Interactive
I have never worked with more helpful customer service reps than Ifbyphone”s employees.
- Sheila Styron, President, Guide Dog Users
Prior to hearing about Ifbyphone’s services and offerings, our staff was making 5 calls for each customer we deliver to. By using their API to automate the notification & confirmation process, we have been able to double the efficiency of our staff and reduced the cost of staff and overtime by 60%. Without this technology, we would not have had the opportunity to grow our business without increasing our staffing expense.
- Dawn Rivera, Director of Operations, Go Configure, Inc.
Our customers are amazed. They tell us, “You guys are so quick.” That’s Ifbyphone doing its job. We were already the fastest in the industry. Now we’re even faster, putting us ahead of our competition. I have never worked with a company that gave so much value for the money. Our requirements from Ifbyphone were not standard. These guys took the extra mile and made sure that whatever I needed I received the same day. And that’s really what impressed me. I work with a lot of people and I don’t see this type of commitment and service. They do it even if that means going back and programming and testing and trying and getting it to where it’s works 100 percent.
- Leo Nov, RestorationSOS
I wanted to write and tell you how much your product and the support provided by you, personally, has helped me organize and deliver a superior service to my client. It is rare in today’s business atmosphere to still find a firm that delivers outstanding customer service. The time you spent in coaching me on how to setup my client’s account was very much appreciated and the client is highly impressed with the product. We were expecting great things from your service and you delivered them, surpassing our expectations as well.
- Timothy E. Lyons, Sr., WSI Internet Marketing Consultant
I wanted to take a minute to say thanks for all your support! It really is appreciated. If more companies operated their Customer Service like yours, there would be a lot more success stories to share!
Your product and pricing make me a happy customer; your incredible Customer Service make me a customer that will tell everyone I know about your company!
- Kelly Allen, Eureka Screams! LLC
Your support has gone ‘above and beyond’ my expectations.
- Tom Kuhn, WSI Impact Web Solutions
Ifbyphone is the tail that wags the dog. It gives small-to-medium companies the kind of telephone power that only larger companies have had up to now
- Garth Dennis, World & Web
We are delighted with our Ifbyphone service! It was exactly what we needed to solve a complex Text To Speech solution for one of our clients. The API allowed us to easily integrate a web-form to make changes and updates to the system. Ifbyphone’s support was extremely helpful as well! We highly recommend choosing IfByPhone!
- Chester Hull, Prosound
I had a critical need to add voice services to some internal tools. With very little effort, (less than an hour start to finish,) I was able to tie together our phone list with our groupware”s calendaring system and have a powerful and dynamic system that”s been 100% reliable. I was also really pleased with the personal support I received after signing up.
- Joshua Barratt, CTO, Media Temple
. . . you guys are a godsend. I was looking for a simple solution and wanted something super-easy, I searched around, tried several places that did not give me any developer control. I got a quote 3 months ago for an IVR for $15K that you guys can do for $49.95 a month plus usage. And that was 15K each time I needed to change something or create a new menu. I’ve already told 7 people about this, I’m totally ecstatic. You guys are a revelation, this is great.
- Luke Jaten, Direct Marketing Group
Good technology and excellent customer service–this is the way software-as-a-service is supposed to work!
- Darren Kincaid, WSI Full Spectrum Web Solutions
Ten different options! All for the price of one, a no-brainer, how could you go wrong with that!
- Chase Shuster, Applied Dealer Solutions
As our business grows, our customers expect to be greeted with professionalism. Ifbyphone helps us do that by delivering cutting edge IVR Solutions at record breaking prices. Not only do we sound as professional as fortune 500 companies, but Ifbyphone makes it even easier for our customers to get what they want, when they need it. If you are looking for a service that will stun your customers, Ifbyphone is the answer. We are proof that Ifbyphone works.
- Chance Korte, Chance Korte Communications
Their system is extremely flexible. They have a unique product that did exactly what I needed it to do.
- Jason Girdner, Alligator Eye
I immediately started to receive calls. I had not received but maybe one call in two years with the site but received seven calls over the first weekend
- Stuart Hill, Smart WSI Web Solutions
Your service was fantastic and the set up of our poll was easy and fast. I really like the fact that we could customize the greeting and voice prompts for our event. The feedback we had from participants was very positive. I would recommend this service to anyone wanting to set up an easy to use phone polling or personalize phone service that allows you to reach your audience in a unique way.
- Nancy Munro, KnowledgeShift
Ifbyphone works and it works good. It’s smart. I’m a DJ and I started using the voice broadcast feature to promote upcoming gigs. I send it out to my entire call list several times a month and more people began showing up where I played.
- Rodney Dickens, Go DJ Rod D
I”ve been using IfByPhone for a couple of months now for Account Receivable calling. Under our old manual method, one staff member devoted half their time to these calls each week. With Ifbyphone we are able to call everyone on our A/R list once per week in about 2 hours. Our monthly savings is almost $1000/mo. I would recommend IfByPhone to anyone who is looking to increase the efficiency of the A/R calling process.
- Brian K., Weed Man Madison
One morning I was freaking out and almost in tears because I couldn”t keep up with the phone calls. It was insane. Ifbyphone came to our rescue.
- Tara Staglik, Papa Dean”s Popcorn
You folks have created an amazing phone mashup set of utilities . . . very very cool. I am excited about deploying these in our business.
- John H.
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