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Cloud Telephony Blog
New Developer API Documentation
We've revamped our API Documentation. The static PDF has been replaced by interactive API documentation that includes a Developer Guide and Test Panel. Here are some highlights:
Cloud Call Center Featured In Entrepreneur Magazine
This month Entrepreneur Magazine is featuring Ifbyphone in an article entitled "Call Center In The Clouds". Here is a brief snippet:
"A modern call center, with interactive voice response systems to classify and route calls, is the ideal answer ,but it's too expensive for most entrepreneurial small businesses. Where can you find an alternative? In the clouds, of course."
Access the full Cloud Call Center article.
Cloud Telephony News: Ifbyphone has aquired Cloudvox
Today we announced that Ifbyphone has aquired Cloudvox.
Here's a snippet from our press release:
Using Salesforce.com? Get $100 For Your Feedback
One of the cornerstones of Ifbyphone's philosophy is to be the easiest company you've ever worked with. On the one hand that means providing unlimited free support to all customers. But it goes far beyond that as well. We are always trying to listen to not only our customers but all the people we talk to who are interested in the services we provide. Many of the past feature additions to the Ifbyphone suite have been developed as a direct result of our listening to what our customers want.
Ifbyphone Sessions At ITEXPO EAST 2010
Ifbyphone CEO Irv Shapiro will be speaking at two sessions at next week's big Telecom industry event, ITEXPO East 2010. Here are the details:
Cloud Communications Summit: Communication Enabled Business Process Track
Jan 20th, Wednesday
11:00 am
Thank You To Our Twitter Fans!
At Ifbyphone we strive to provide extraordinary customer support. We're also big Twitter fans. So when customers tweet about our extraordinary customer support on Twitter, it makes us really happy. Here's a quick thank you and shout out to some of our biggest fans:
Tina Bean, Visistat
"Continually have great experiences with the folks at @ifbyphone Collin Middleton took great care of me. Highly recommended!"
Webinar: Boosting Phone Call Conversions by 42%
WiderFunnel.com, a leading Online Marketing Optimization firm, is running an exciting webinar on January 13 called "Boosting AdWords Landing Page Phone Call Conversions by 42%". The webinar is about how WiderFunnel used Ifbyphone's Call Tracking Numbers to accurately measure phone call leads and boost landing page conversion rates for their client.
Top 9 Cloud Telephony Blog Posts of 2009
As 2009 comes to a close, let's roundup 9 of the most popular posts from our Cloud Telephony Blog.
3 New Features For Virtual Call Center
We’re excited to announce the release of three new beta features for our Virtual Call Center technology.
1. Call Notes
2. Custom Caller ID
3. Call Distributor Summary Report
Here are more details about each feature:
Call Notes
Using Call Notes, call center managers can create a custom web form so that agents can make notes (about contact info, lead source, call quality, etc.) for each call directly in the agent panel.
Voice 2.0 at Telco 2.0
Rich Karpinski at TelephonyOnline did a great job of summarizing the conversations at the Telco 2.0 event in Orlando today, including a conversation between Thomas Howe and Ifbyphone CEO Irv Shapiro. Here's the recap of their conversation:
Let Us Save You $240,000 Too
We LOVE saving customers money, and today we're sharing a top of the line success story.
We recently helped DiabetesAmerica, a health center with 17 locations across Arizona and Texas, save $240,000 per year by using our Virtual Call Center and IVR technology. They made the switch in under 2 weeks with no upfront costs, and improved their customer service in the process. What did they have to say?