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Cloud Telephony Blog
How To Make Customer Service a Priority with Ifbyphone
80% of big companies contacted in a recent poll described themselves as providing "superior" customer service. When customers themselves were asked the same question, however, their assessment was quite a bit harsher: a total of 8% of companies received "superior" customer service ratings.
Achieve Efficiencies Just Like Fast Food Restaurants Do
Do you know whom you’re talking to when you place an order at a fast food drive-through? In most cases, it’s someone working in the restaurant, maybe even the same person who brings you the paper bag filled with fast food goodness. But, according to a 2006 article from The Boston Globe that I just recently stumbled upon, a growing number of these eateries are now relying on remote workforces to improve service accuracy and efficiency.
10 Questions to Ask Your IVR Provider
So you’re ready to make the leap, opting for the convenience, practicality, and cost effectiveness of an IVR. Before you decide on an IVR software provider, it’s crucial to think through which features and options meet your needs.
Here are 10 questions that you should ask when deciding which IVR software vendor to work with:
Ifbyphone Call Tracking Number Appears On Good Morning Texas
Busy Body, part of FitCorp USA, is a 6 store chain in the Dallas / Ft Worth area that specializes in fitness equipment. Yesterday the company was featured on Good Morning Texas, an ABC affiliate show in Dallas, TX. Near the end of the 2:41 minute segment, they featured an Ifbyphone Call Tracking number asking viewers to call in to learn more.
Chicago-based software companies make working from home possible
While Chicago is one of the most popular airport hubs for business travelers, the city also boasts two popular software companies that help business people avoid traveling.
Using the phone to crowdsource crises management
The Chicago Sun-Times featured an article today about how IfByPhone technology gives voice to Kenyan citizen journalists. The article details how Ushahdi (meaning "Testimony" in Swahili), is using Ifbyphone's asterisk hosting platform to enable contributors to the grass roots Ushahidi network to call in and broadcast voice reports of violence in Kenya.
Step-By-Step Call Tracking Guide
Here's an 11 slide guide to setting up Call Tracking for your online marketing campaign. This will work for tracking phone calls from PPC, SEO, or even social media. Once you view the overview, feel free to give us a call if you have more questions about how to track phone calls.
The Call Tracking software industry, and why you should get on board.
Last week Andrew Miller interviewed 3 Call Tracking companies for a Call Tracking Roundtable, and I wanted to elaborate a little bit more on our own blog.
New Dashboard Design
When you login to your Ifbyphone account today, you'll notice several new components on the dashboard of your Ifbyphone portal.
1. A new notification box will keep you updated about new features, holiday schedules, and maintenance windows directly in your account.
2. A new account usage box shows an overview of the applications you are using and the ones you have yet to configure. If you're paying for it, you might as well give it a try.
Are You Making The Same Marketing Mistake As Salesforce.com?
In his book Behind the Cloud: The untold story of how salesforce.com went from an idea to a billion-dollar company--and revolutionized an industry, CEO Marc Benioff shares the following story on pages 44-45:
LeadsCon East 2010 in NYC
If you're in the Lead Generation business, LeadsCon is a must attend event.
Run by Jay Weintraub, LeadsCon brings together hundreds of leading companies in the Lead Generation space for an intense two day conference full of networking, sessions, and an exhibit hall. LeadsCon is a great way to meet the full range of Lead Generation companies, from publicly traded companies to small one-person companies.
Based on my experience at LeadsCon, the event brings together:
Average Direct Marketing Response Rates in 2010
According to the DMA's 2010 Response Rate Trend Report, here are the average direct marketing response rates in 2010 for telemarketing, email, direct mail, catalogs and paid search.
Key Findings: