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Cloud Telephony Blog
Introducing VoteByPhone For Phone Surveys & Polls
Today we present you with our latest product, VoteByPhone.
7 Essential Phone Applications For Lead Generation Companies
In the spirit of LeadsCon 2010, here are 7 examples of how lead generation companies are gaining a competitive edge by using phone applications to track, qualify and route phone leads.
1. Call Tracking
When prospects prefer making a phone call to filling out a web form, use Call Tracking to accurately measure phone leads, not just web form submissions.
Call Tracking For Website Optimization
While Google Website Optimizer is an extremely powerful tool, it has certain limitations which online marketing agencies must find ways to work around. One of these limitations is its ability to track phone calls as conversions.
Here is one creative example of how WiderFunnel, an online marketing optimization agency, was able to run a landing page A/B test for a client with a phone call as the main conversion goal.
Custom Audio Prompts
We pride ourselves on listening to you, our customer, and taking the Ifbyphone product in the direction that you want it to head. For example, the ability to use custom audio prompts from the portal is a direct result of a customer request.
What are custom audio prompts? Good question. Well, using our API, you've always been able to customize prompts on the fly using Text To Speech (TTS). So if you wanted to tell someone the exact date of an appointment or the balance in an account - you just use a parameter and we tell the caller using our TTS engine.
New Developer API Documentation
We've revamped our API Documentation. The static PDF has been replaced by interactive API documentation that includes a Developer Guide and Test Panel. Here are some highlights:
Cloud Call Center Featured In Entrepreneur Magazine
This month Entrepreneur Magazine is featuring Ifbyphone in an article entitled "Call Center In The Clouds". Here is a brief snippet:
"A modern call center, with interactive voice response systems to classify and route calls, is the ideal answer ,but it's too expensive for most entrepreneurial small businesses. Where can you find an alternative? In the clouds, of course."
Access the full Cloud Call Center article.
Cloud Telephony News: Ifbyphone has aquired Cloudvox
Today we announced that Ifbyphone has aquired Cloudvox.
Here's a snippet from our press release:
Using Salesforce.com? Get $100 For Your Feedback
One of the cornerstones of Ifbyphone's philosophy is to be the easiest company you've ever worked with. On the one hand that means providing unlimited free support to all customers. But it goes far beyond that as well. We are always trying to listen to not only our customers but all the people we talk to who are interested in the services we provide. Many of the past feature additions to the Ifbyphone suite have been developed as a direct result of our listening to what our customers want.
Ifbyphone Sessions At ITEXPO EAST 2010
Ifbyphone CEO Irv Shapiro will be speaking at two sessions at next week's big Telecom industry event, ITEXPO East 2010. Here are the details:
Cloud Communications Summit: Communication Enabled Business Process Track
Jan 20th, Wednesday
11:00 am
Thank You To Our Twitter Fans!
At Ifbyphone we strive to provide extraordinary customer support. We're also big Twitter fans. So when customers tweet about our extraordinary customer support on Twitter, it makes us really happy. Here's a quick thank you and shout out to some of our biggest fans:
Tina Bean, Visistat
"Continually have great experiences with the folks at @ifbyphone Collin Middleton took great care of me. Highly recommended!"
Webinar: Boosting Phone Call Conversions by 42%
WiderFunnel.com, a leading Online Marketing Optimization firm, is running an exciting webinar on January 13 called "Boosting AdWords Landing Page Phone Call Conversions by 42%". The webinar is about how WiderFunnel used Ifbyphone's Call Tracking Numbers to accurately measure phone call leads and boost landing page conversion rates for their client.