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January 2008
Bringing big tools to Small Business
Wednesday, January 30th, 2008 by KhyleAllow me to introduce myself. I'm Khyle Keys, one of the new guys on the block at IfByPhone. I'm a Channel Manager here, which means that I work with our resellers. I've had a lot of experience working with companies that allow big companies the ability to better communicate with their clients. Big companies have been using automated voice systems to keep in better touch with their clients for years and years.
Even the Experts Get Caught
Tuesday, January 22nd, 2008 by MosheHere's a short letter from the editor of Speech Technology Magazine, the one company you'd think would positively, absolutely get their phone IVR to sound absolutely wonderful. That turns out not to be the case...
Buzz in the Big Apple
Wednesday, January 9th, 2008 by Adam"Not only has the company made many of its stores feel like gathering places, but the bright lights and equally bright acoustics create a buzz that makes customers feel more like they are at an event than a retail store."
When Account Numbers Collide
Tuesday, January 8th, 2008 by MosheHere's a story from a local institution that had a budget problem. One department found that they always overspent their budget but no one could ever find out why. Eventually a new person joined the staff and decided to solve the mystery, and discovered that the money was leaking out of the department because a completely different department was using it to pay for their office supplies. And how was that possible? It seems that the institution assigned budget numbers in numerical order.
Useless from MPS
Thursday, January 3rd, 2008 by MosheI'm going to let you in on a little secret: if your phone service is awful and I happen to run across it, I might decide to mention it as a Bad Example in talks and articles for years to come.