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September 2009
7 Questions To Consider For Good Self-Service IVR System Design
Friday, September 25th, 2009 by ElanAccording to a recent Forrester study on the Best and Worst Of Phone Self-Service Design, here are some questions to consider when evaluating your own IVR system. After setting up your IVR system according to our 10 Tips for IVR Success, I suggest reevaluating it using the following questions:
Triple Crown of Telephony - Ifbyphone Receives 3 Awards
Wednesday, September 16th, 2009 by ElanThree is better than one, especially when it comes to awards. Today, we're excited to announce that we've just received three distinct industry awards. Here they are:
One Week Until VON 2009
Monday, September 14th, 2009 by ElanVON 2009 is in one week. We'll be sponsoring, speaking, and exhibiting.
- We're general sponsors along with companies like AT&T and Skype.
- We're speaking about "Hosted Services for SMBs: The Good, the Bad, & the Indifferent" and "Chasing Pennies: Billing in the Cloud".
AdTech Chicago 2009 Podcast With Ifbyphone CEO Irv Shapiro
Friday, September 11th, 2009 by ElanWant to learn a little more about Ifbyphone? Listen to this WebMasterRadio.FM interview with Ifbyphone CEO Irv Shapiro.
Automate Phone Calls To Avoid Doctor Appointment Cancellation Issues
Thursday, September 10th, 2009 by ElanDoctor offices commonly automate outbound reminder calls to patients to confirm their appointments. While that is a popular use of automated phone calling technology, there's a less known--but equally effective--strategy for using voice broadcasting when patients cancel their appointments.
Phone Call Recording Law Resources
Tuesday, September 8th, 2009 by ElanIfbyphone's Find Me, IVR, Store Locator & Call Distributor all enable you to record phone calls. Since many of our customers choose to record calls, we've put together a call recording guide outlining laws that pertain to recording phone calls.
Buy Unique Local Phone Numbers For Marketing
Thursday, September 3rd, 2009 by ElanWe spent this week speaking with hundreds of advertising and marketing professionals at AdTech Chicago. What were most companies interested in doing? Being able to buy unique phone numbers, customize the call routing, and track the volume of calls to each number, all instantly.
Back To School
Wednesday, September 2nd, 2009 by ElanIt's that time of year again. Students across the country are headed back to school, but that doesn't mean business people can't learn something new too.
In the "Back To School" spirit, we recently developed a new "curriculum" of Screencasts-- step-by-step video tutorials--to help you learn how to configure Ifbyphone's applications.
Now that students are back in school, why not take a few minutes to learn a new application?
Busy Day, Busy Week - DPS News, AdTech & IT Expo
Tuesday, September 1st, 2009 by ElanTuesday is a busy day here at Ifbyphone:
1. CEO Irv Shapiro Will Be Presenting At IT Expo In LA
Irv will be presenting once on Tuesday, once on Wednesday, and once again on Thursday. Here is a complete schedule.