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December 2009
Top 9 Cloud Telephony Blog Posts of 2009
Wednesday, December 23rd, 2009 by ElanAs 2009 comes to a close, let's roundup 9 of the most popular posts from our Cloud Telephony Blog.
3 New Features For Virtual Call Center
Monday, December 14th, 2009 by ElanWe’re excited to announce the release of three new beta features for our Virtual Call Center technology.
1. Call Notes
2. Custom Caller ID
3. Call Distributor Summary Report
Here are more details about each feature:
Call Notes
Using Call Notes, call center managers can create a custom web form so that agents can make notes (about contact info, lead source, call quality, etc.) for each call directly in the agent panel.Voice 2.0 at Telco 2.0
Thursday, December 10th, 2009 by ElanRich Karpinski at TelephonyOnline did a great job of summarizing the conversations at the Telco 2.0 event in Orlando today, including a conversation between Thomas Howe and Ifbyphone CEO Irv Shapiro. Here's the recap of their conversation:
Let Us Save You $240,000 Too
Tuesday, December 8th, 2009 by ElanWe LOVE saving customers money, and today we're sharing a top of the line success story.
We recently helped DiabetesAmerica, a health center with 17 locations across Arizona and Texas, save $240,000 per year by using our Virtual Call Center and IVR technology. They made the switch in under 2 weeks with no upfront costs, and improved their customer service in the process. What did they have to say?
ITEXPO 2010 In Miami
Wednesday, December 2nd, 2009 by ElanWe're looking forward to ITEXPO on January 20, 2009 in Miami. Ifbyphone CEO Irv Shapiro will be presenting a session entitled "Value In The Clouds: The Evolution of the Telephone Industry". Here is the event description: