Voice-Based Marketing Automation Blog

How Home Services Businesses Can Avoid Visiting Empty Houses

The one thing that unites all home services businesses is the need to interact with customers at their homes. Nothing is more painful that wasting your time, waiting for a customer who isn’t home. It’s a challenge unique to this field, one that needs to …

Why You Should Record Call Center Calls

With decreasing storage costs, businesses are now presented for the first time with the opportunity to record all calls handled by their call centers. Instead of having access to only selected samples of calls, managers are now able to analyze and assess their employees based …

Ifbyphone: No Assembly Required

When it comes to sales, the internet is the great equalizer. Everyone everywhere now has the ability to research every option and every company before making a purchase. It’s therefore more important than ever for businesses to focus on the needs of its customers. That’s …

How Home Service Businesses Can Improve Customer Satisfaction

When it comes to home services, trust is the name of the game. Several leading home services franchises recognize this, going so far as to focus on customer interactions in their corporate values. ServiceMaster, for example, lists the need to “Excel with Customers” as one …

How to Ensure Customers Reach the Best Destination for Their Calls

The National Retail Federation’s recent survey of more than 9,000 people posed a simple question: “Thinking of all the different retail formats (store, catalog, internet, or home shopping,) which retailer delivers the best customer service?” Zappos, not surprisingly, was the company named most often. More …

How Health Care Clinics Can Improve Customer Satisfaction

What’s most important to your patients? When it comes to their health, people are looking for great service. Provide a comforting and professional experience for your patients and they’ll keep coming back. The main portion of this effort obviously takes place in the office, but …

3 Ways to Prepare Your Call Agents For Customer Conversations

The surest way to wow your customers is to curate great customer interactions. And there’s nothing customers love more than dealing with knowledgeable and well-prepared call agents. Imagine the improvements to your sales and customer service calls when the customer is greeted with a personalized …

What To Do With Phone Calls When You’re Out of the Office

It happens to every business: important phone calls arrive when you and your employees aren’t in the office. For years, there wasn’t much that a business-owner could do with these calls except collect them in a voicemail inbox and follow-up the next day. That’s fine …

6 Ways to Increase Your Conversion Rates

While it’s always great to see increased traffic on your website, that’s most likely not your end goal. It’s more important than ever to make sure your website is optimized for conversions.

Here are 6 ways to boost your conversion rate:

• Act Fast: According
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Top 10 Call Routing Strategies

Top 6 Ways to Optimize Your Advertising Spend

It’s a new year and as the page is turned on 2010 many businesses are facing the prospect of a new marketing budget. While some companies will be forced to adapt to the reduced availability of funds, it’s more important than ever–for all businesses–that the …

5 Ways to Save the Time of Your Employees

What would you do with an additional five hours per week of employee time? What about ten additional hours? This is no pipe-dream. By automating certain tasks that were formerly handled by employees, you can free up the time of your staff so that they …