Automated Appointment Confirmation Calls Save Money

Looking to save money on support staff and missed appointments by automating appointment confirmation calls? Here is how you can do it:

Appointment Confirmation Calls can be constructed using our Voice Broadcasting service, which automatically delivers outbound phone calls to your clients’ telephones. Messages are set up through an online interface, recorded over the phone and delivered based on a schedule.

Automated appointment confirmations can be manually scheduled, or can be integrated with an appointment database so that clients are automatically called a given amount of time before the appointment.

After a customer has listened to your appointment confirmation call, they can easily confirm or request to reschedule by pressing a button on their keypad or saying “confirm” or “reschedule”. If they confirm, you’ll be notified via a report. If they chose to reschedule, you can immediately connected them to your business, or route them through a series of hosted IVR menus to reschedule their appointment.

Here is an example:
48 hours before an appointment, your database tells Ifbyphone to devlier a phone call to your client. When the client's phone rings, s/he hears "Hi this is Dr. Smith's office calling to confirm that you'll be able to make your appointment on Wednesday at 10 am. To confirm, please say 'confirm' or press 1. To reschedule, please say 'reschedule' or press 2."

If the client selects 'reschedule', you can transfer the call to your office or you can automatically reschedule using IVR.

This service is regularly used by doctors, financial service providers and logistics companies. Here is a testimonial from a logistics company using Voice Broadcasting to confirm pick-ups and deliveries:

"Prior to hearing about Ifbyphone’s services and offerings, our staff was making 5 calls for each customer we deliver to. By using their API to automate the notification & confirmation process, we have been able to double the efficiency of our staff and reduced the cost of staff and overtime by 60%. Without this technology, we would not have had the opportunity to grow our business without increasing our staffing expense."
- Dawn Rivera, Director of Operations, Go Configure, Inc.

To learn more, check out our voice broadcasting page and then give us a call.