Recommended Posts
Popular Posts
Categories
- Awards
- Call Routing
- Call Tracking
- Click-to-Call
- Cloud Telephony
- Developer API
- Events
- Find Me
- Fun
- General
- Google Analytics
- Hosted IVR
- Interviews
- iPhone
- Lead Distributor
- News
- Phone Mashup
- Store Locator
- Stories
- Telephony Industry
- Tips
- Toll Free Numbers
- Verify Me Now
- Virtual Receptionist
- Voice Broadcasting
Archive
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
General
Achieve Efficiencies Just Like Fast Food Restaurants Do
Do you know whom you’re talking to when you place an order at a fast food drive-through? In most cases, it’s someone working in the restaurant, maybe even the same person who brings you the paper bag filled with fast food goodness. But, according to a 2006 article from The Boston Globe that I just recently stumbled upon, a growing number of these eateries are now relying on remote workforces to improve service accuracy and efficiency.
New Dashboard Design
When you login to your Ifbyphone account today, you'll notice several new components on the dashboard of your Ifbyphone portal.
1. A new notification box will keep you updated about new features, holiday schedules, and maintenance windows directly in your account.
2. A new account usage box shows an overview of the applications you are using and the ones you have yet to configure. If you're paying for it, you might as well give it a try.
Are You Making The Same Marketing Mistake As Salesforce.com?
In his book Behind the Cloud: The untold story of how salesforce.com went from an idea to a billion-dollar company--and revolutionized an industry, CEO Marc Benioff shares the following story on pages 44-45:
4 Ways To Activate Ifbyphone Call Recording
Yesterday a customer landed on our website after asking Google, "can you record calls with ifbyphone?" so I figured I'd answer the question on our blog. Yes, you can record calls with Ifbyphone. Here are 4 ways to make it happen:
1. If you route calls via a Find Me, you can select the "Record Calls" check box.
2. If you route calls via Call Distributor, you can select the "Record Callls" check box.
Custom Audio Prompts
We pride ourselves on listening to you, our customer, and taking the Ifbyphone product in the direction that you want it to head. For example, the ability to use custom audio prompts from the portal is a direct result of a customer request.
What are custom audio prompts? Good question. Well, using our API, you've always been able to customize prompts on the fly using Text To Speech (TTS). So if you wanted to tell someone the exact date of an appointment or the balance in an account - you just use a parameter and we tell the caller using our TTS engine.
Using Salesforce.com? Get $100 For Your Feedback
One of the cornerstones of Ifbyphone's philosophy is to be the easiest company you've ever worked with. On the one hand that means providing unlimited free support to all customers. But it goes far beyond that as well. We are always trying to listen to not only our customers but all the people we talk to who are interested in the services we provide. Many of the past feature additions to the Ifbyphone suite have been developed as a direct result of our listening to what our customers want.
What’s New in Version 3.1
Ifbyphone’s new Version 3.1 includes a variety of new and enhanced applications and features. While many of the underlying changes in Version 3.1 are transparent to the user, they aid in report generation, reduce application load time, and position Ifbyphone to develop future enhancements more quickly than ever. This blog post highlights some of the new applications and feature enhancements.
Virtual Phone System Videos
Looking to set up a basic virtual phone system for your office?
Here are three screencasts to help you get started with routing your phone number, configuring your Virtual Receptionist, and forwarding your calls using Find Me.
Ifbyphone is More Than a Voice Company
We recently updated our Facebook page, adding short bios of our Customer Success team, some picture from around our offices, and as some helpful hints for using our services. One of those is a picture of a plaque that is all over our offices. It shows our core values.
The Latest & Greatest Blog Post Roundup
It's the end of the month, and the time has come to recap some of our most popular blog posts of 2009:
Posts For Developers
Our Core Values
As a company, we live by four core values. Now, we've published them for everyone to see in a new core values page in the About Us section of our website. As you consider working with Ifbyphone, feel free to visit the page to read what we're all about.
We're growing and we're hiring
We're looking for a few new talented people to join our rapidly growing team. Here is some info about our company and the open positions: