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Hosted IVR
10 Questions to Ask Your IVR Provider
So you’re ready to make the leap, opting for the convenience, practicality, and cost effectiveness of an IVR. Before you decide on an IVR software provider, it’s crucial to think through which features and options meet your needs.
Here are 10 questions that you should ask when deciding which IVR software vendor to work with:
4 Creative IVR Applications
While I hate getting stuck in poorly designed IVR phone menus just as much as you do, here are 4 examples of using IVR to create a "wow, that's cool" customer experience.
1. Don't press any buttons. The Moshi IVR Alarm Clock recognizes what you say. Not ideal for sleep talkers.
Question: What is the Ifbyphone SurVo Product?
People occasionally search for answers to questions about Ifbyphone on Google. While we offer customer support via phone and email, I figured I'd start answering some of the questions that people ask the search engines about Ifbyphone directly on our blog.
QUESTION: "What is SurVo In Ifbyphone?"
IVR For Business, So Many Cool Applications
Benjamin Sayers of VoIPSupply.com recently tweeted a message saying "IVR for Business, so many cool applications!" referencing a blog post where he gives a number of examples of how businesses can use Ifbyphone's technology. Here are some highlights of his blog post.
7 Questions To Consider For Good Self-Service IVR System Design
According to a recent Forrester study on the Best and Worst Of Phone Self-Service Design, here are some questions to consider when evaluating your own IVR system. After setting up your IVR system according to our 10 Tips for IVR Success, I suggest reevaluating it using the following questions:
KnowledgeShift Uses Ifbyphone's IVR
KnowledgeShift recently announced that they have integrated Ifbyphone's interactive voice response technology into two two new applications, one of which will train clients how to talk to customers and prospects over the phone. Here are two excerpts from their press release:
Time Entry Demo using IfByPhone IVR Survo technology
Our vision, stated here time and again, is that the phone is the best technology that small and medium businesses have at their disposal. Normally it is in the context of using our technology to drive more conversations (using Click-to-call, IVR applications, Virtual Receptionist, Voice Broadcast, etc).
10 Tips for IVR Success
Creating an IVR (Interactive Voice Response) can be as simple as recording a few prompts, telling a customer to press one or two, and routing the caller to an operator at the end of the call. But to create an effective, seamless, and confusion-free IVR that allows you to use a computer where a live person once was needed requires more thought and planning.
Even the Experts Get Caught
Here's a short letter from the editor of Speech Technology Magazine, the one company you'd think would positively, absolutely get their phone IVR to sound absolutely wonderful. That turns out not to be the case...
How To Make Prompts Consistent
One of the most important things I do when I write an application is check for consistent prompts. What do we say to the customer? Do we say the same thing everywhere, or do we suddenly change our minds half-way through the application?Here's an example from what I'm working on today. The client supplied the following prompt:
"Press # or say "main menu" at any time during this message to go to the options menu."