Telephony Industry

FTC Telemarketing Sales Rule Compliance For December 1

Announced on August 29, the Telemarketing Sales Rule (TSR) was enacted in order to give consumers more control over which parties have permission to contact them via outbound telemarketing. At that time, the Federal Trade Commission gave telemarketing companies and telephony solutions companies until December 1 to develop and deploy a solution.

Roll Your Own VoIP with Communications-as-a-Service

With virtualization - and its fellow travelers: on-demand functionality and free form mashups -- as the belles of the tech ball these days, it's surprising how little buzz there is about these subjects in the telephony space. There the prevailing model remains a fixed suite of functionality from a single vendor.

Things Work Better With Voice

Remember the old slogan, Things go better with Coke? It didn't say that all you need is Coke“ just that things were better, more fun with a Coca-Cola in hand.

Voice works the same way, as Thomas Howe Company points out in a recent post, Voice is Spice.

When Account Numbers Collide

Here's a story from a local institution that had a budget problem. One department found that they always overspent their budget but no one could ever find out why. Eventually a new person joined the staff and decided to solve the mystery, and discovered that the money was leaking out of the department because a completely different department was using it to pay for their office supplies. And how was that possible? It seems that the institution assigned budget numbers in numerical order.

Bill Gates and the Desktop Telephone Revolution

In a video interview posted on TechRepublic, Bill Gates discusses some of the ways that the standard telephone sitting on your desk with too many buttons and a tiny screen will change in the coming years. Only one in three people know how to successfully transfer a phone call to someone else in their office, according to Gates, who says that the desk phone has hardly evolved at all in recent times.