5 Ways to Save the Time of Your Employees

What would you do with an additional five hours per week of employee time? What about ten additional hours? This is no pipe-dream. By automating certain tasks that were formerly handled by employees, you can free up the time of your staff so that they can focus on more essential projects. Here are 5 ways to save the time of your employees.

7 Ways to Improve Your Customer Interactions

Whatever business you're in, there's nothing more important than interacting with your customers in a professional and reliable manner. Fail to do this and you'll watch customers flock to a competitor, no matter how good your product. Customer interactions are about more than just the moment of service, though. Here are 7 ways to improve your customer interactions, from first contact to last communication.

How To Make a Billion Dollars With Your Phone

How can your boost your company's valuation to $1 Billion? Try the telephone.

Jay Ehret of TheMarketingSpot recently wrote How to Make a Billion Dollars Through Marketing where he describes some keys to Zappos.com's successful $1 Billion sale to Amazon.com.

Ifbyphone Classics – The Best of 2010

It's that time of year again. Time to look back at the past year and see what we've accomplished.

Here are the 10 most widely read Ifbyphone blog posts during 2010:

1. Top 10 Cool & Free Text Message & Toll Free Services For Your Cell Phone (Written 12/2008)

3 Ways to Use Phones for your Political Campaigns

Doesn't it seem like political campaigns get longer and longer each cycle? Now that the mid-term elections are over, the full attention of the political punditry will soon turn to the 2012 presidential election. This race promises to be closely contested. Any small advantage may prove decisive. This is why it's so important for political parties to make the most efficient use of their resources.  Here are three ways to do exactly that.

Voice Broadcasting

Improve the Tool, Improve the Communication

It's been more than a month now since I've seen the so-called Facebook Movie--The Social Network, officially--and yet I find myself devoting a fair amount of thought to it even now. This is partly because David Fincher, directing, and Aaron Sorkin, writing, partnered to create a wonderful film, probably the best I've seen this year. But great films of years past didn't seem to grip me in quite the same way.

Supporting Technologies Transform Your Phone

We've mentioned already Ammon Shea's The Phone Book, a delightful history of those texts that consist of nothing but ads, names, and numbers. But with the publication of Shea's book comes the reactions of those writers and thinkers who now have had a chance to digest and contemplate the book on the book that everyone has, but no one reads. There are many fantastic reviews, but perhaps none better than Greg Beato's take for Reason.com.

Phonebooks May be Going Extinct, But Phones are Here to Stay

On the occasion of the upcoming publication of The Phone Book--Ammon Shea's history of the omnipresent reference work that, accoding to the book's subtitle, "everyone uses but no one reads"--Lizzie Widdicombe devoted some space in a recent edition of The New Yorker to exploring the contemporary uses of phone books in an age of Google, Yelp, and phone-based address books.

All Businesses Deserve a Great Phone Service

I recently ran across a great Andy Warhol quote on the special relationship between Coca-Cola and the uniquely American spirit of equality:

Let Ifbyphone Amplify Your Voice

The popular media is just now devoting some serious thought to the ways the always-on and omni-connected internet is changing our daily lives. The internet has been associated with the ways we do business and the way we take vacations. It has even been argued that the internet is changing the very nature of how our brains work. But Steve Jobs, not surprisingly, has a slightly different approach.

Don’t Get Stuck With a Relic of Service

James Surowiecki, financial writer for The New Yorker, has just been killing it lately.

What The Gap Logo Fiasco Tells Us About Telephony

It's not often that corporate logo changes make the news. Sure, you sometimes hear of a company switching to a new name to distance itself from some particularly bad publicity, but reporting on logos themselves is generally relegated to outlets devoted to design and advertising.