Ifbyphone Blog

Allow me to introduce myself. I’m Khyle Keys, one of the new guys on the block at IfByPhone. I’m a Channel Manager here, which means that I work with our resellers. I’ve had a lot of experience working with companies that allow big companies the ability to better communicate with their clients. Big companies have been using automated voice systems to keep in better touch with their clients for years and years.

It’s easy for them to spend the money to have someone write custom apps that upsell their customers, let them know of special offers, interruptions of service, order shipments, any number of things. And using phones to keep in touch is simply good business practice. Even the best email communication program will be limited. You can’t really be sure how many emails got delivered. You can’t be sure how they are being viewed. Are the images showing up correctly in your customers email program?

The problem all along for small companies has been that there really haven’t been too many options to inexpensively use automated phone systems to keep in touch with their clients. Could a local Plumber afford to have a large company send out appointment reminders? Could a one or two person heating\AC company send out reminders to their customers that they should have their furnaces checked? The answer for a long time has been no. At least not in a way that is close to being affordable.

One of the many reasons IfByPhone is so…cool…is that we bring all of that functionality to the small business. We make it really affordable for them to use any number of different ways to keep in touch with their clients.

Nearly all small businesses realize the value of their website, and many are using advertising campaigns to draw traffic. With IfByPhone’s smart click-to-call, we can capture customers that would have otherwise moved on to the next site. With our Survo’s we can allow that heating company to create a simple reminder notice that will get them extra appointments.

We’re really providing a great tool set to small and medium sized businesses who want to gain that little extra edge.

Click here to talk to me.