Alec Saunders wrote an article yesterday sharing his thoughts on the future of VoIP. The article mentioned Ifbyphone as one of the big VoIP stories of 2008. Here is the excerpt:
“Well, the big VoIP stories this year were that ecosystem of applications, and platforms. Irv Shapiro’s IfByPhone ingeniously connected IVR and Google Analytics, allowing deep measurement and statistical analysis of call center traffic.”
Looking forward to more big stories and innovation in 2009. Happy New Year!
