We recently updated our Facebook page, adding short bios of our Customer Success team, some picture from around our offices, and as some helpful hints for using our services. One of those is a picture of a plaque that is all over our offices. It shows our core values. Number one on that list is “We will be the easiest company you have ever worked with”.
This isn’t something that just gets lip service around here. It’s something we emphasize at every level of the organization. What does that mean to you? It means you have real people answering you questions in a timely manner. We don’t just have an API, we have a developer forum and a phone number so you can talk with us.
Additionally, it means you have access to a tremendous amount of knowledge. Whatever you are trying to do, odds are we’ve seen it done with another customer of ours. Our success team can help you set up a Call Distributor (think Virtual Call Center) to help reduce your abandon rate. Our Sales Engineers can talk you through exactly how to integrate voice with your CRM or any online application for that matter. If you want to measure the ROI of your marketing campaigns, our marketing team will even offer a hand.
When you work with us, you’re not just signing up for a voice program that allows you to accomplish specific technology goals. You are partnering with a company that is dedicated to your success.
