Voice-Based Marketing Automation Blog

WEBINAR – Want to close that real estate lead? Answer the phone!

Want to understand the importance of ad tracking and lead response for REALTORS(R)?
Register for our webinar on Wednesday, December 14, 2011 at 12:00 p.m. CST

Join Ifbyphone CEO, Irv Shapiro as he discusses the importance of tracking and measuring the effectiveness of all your …

Why are we whispering?

This is a question I’m often asked by my children. And, lately I’ve realized that adults should be asking me the same question. You see, I have been marketing technology products for nearly 20 years. Sometimes I say things like, “Ifbyphone whispers your rep a …

Satisfy buyers and close more business: an agent’s discovery

Hi there, REALTORS®! If you’re at the National Association of REALTORS® Conference and Expo this week, come say hello to us at Booth #344 – some good presentations and GREAT giveaways…

Recently a post on Agent Genius (originally from April) resurfaced, declaring that, for REALTORS®, …

Who’s the ideal MyLeadResponder user? You are.

A few weeks ago I chatted with some folks in Florida about a video they were putting together to help us spread the word about our new application, MyLeadResponder. When I explained to their writer how it worked to and went on about the problems …

How To Provide Customer Support Like Zappos and Groupon

Curious what tool companies like Zappos and Groupon use to provide such great customer support? They use Zendesk, a web-based help desk software and support ticket system used by over 10,000 companies around the world. Ifbyphone announced a partnership with Zendesk which enables you to integrate …

Call Centers Go Mobile

With millions of workers going mobile, working from their cars, homes, hotel rooms and coffee shops, companies providing call center software need to embrace the mobile worker. As highlighted in the following picture with the Ifbyphone Call Distributor solution displayed on an iPad, any employee …

New Call Distributor Summary Dashboard For Your Virtual Call Center

Over the weekend our technology team made a series of updates to Ifbyphone’s customer portal, including a brand new summary dashboard for customers using our Call Distributor for their help desks, virtual call centers, and sales teams. For customers with multiple call distributors, the dashboard …

3 New Features For Virtual Call Center

We’re excited to announce the release of three new beta features for our Virtual Call Center technology.

1. Call Notes
2. Custom Caller ID
3. Call Distributor Summary Report

Here are more details about each feature:

Call Notes
Using Call Notes, call center managers can …

Virtual Call Center Software

Choosing the right Virtual Call Center software for your business is an important decision. Here are a few things to consider when reviewing Ifbyphone’s Virtual Call Center Software (which we refer to as Call Distributor).

Number of Agents: How many agents will be using your …

Virtual Call Center Solution For Small & Medium Size Businesses

This past weekend the Chicago Sun-Times highlighted Ifbyphone’s suite of telephone applications, including the Ifbyphone Virtual Call Center Solution for small and medium size businesses.

Here is a quick excerpt:

Its software applications let small businesses set up virtual call centers and make “live”

…

Introducing The Ifbyphone Lead Distributor

Just a few days after launching the Ifbyphone Voice Broadcast app for the iPhone, today we are introducing the Ifbyphone Lead Distributor.

Basically, the Ifbyphone Lead Distributor allows Ifbyphone customers to establish a virtual call center without any start-up expense.

As an excerpt …