Voice-Based Marketing Automation Blog

Call Centers Go Mobile

With millions of workers going mobile, working from their cars, homes, hotel rooms and coffee shops, companies providing call center software need to embrace the mobile worker. As highlighted in the following picture with the Ifbyphone Call Distributor solution displayed on an iPad, any employee …

The Three Hats of VoIP

Over the past few years new VoIP products and services seem like they are announced daily. While this rate of innovation is exciting, it is also very confusing. How are these companies the same or different? What service should I use for my business?

These …

The Telephone is One of the Best Branding Devices Out There

There’s no shortage of curious headlines out there, but this one, courtesy of Business Insider, struck a particular chord: “Tip Of The Day: A Phone Call Offers A Better Branding Opp Than A Super Bowl Ad.” Maybe the most surprising thing about this statement …

Early Adopters vs Mainstream Customers; Android vs iPhone

Since the iPhone 4 began shipping a couple of days ago I have read a multitude of articles comparing this new phone to various Android based devices, generally focused on the newer Droids. I think the authors writing these comparisons miss the point; these devices …

Thoughts About Clouds

My thoughts about the evolution of cloud computing and cloud telephony.

Let’s begin by thinking about the history of computing. First we had mainframes, since they were very expensive we shared them, hence timesharing. Then as computers became smaller and more inexpensive we put …

Ifbyphone Interview about Cloud Telephony with TMCnet Rich Tehrani

This interview between Irv Shapiro CEO of Ifbyphone and Rich Tehrani of TMCnet explains the Ifbyphone services and their integration into the telco ecosystem.

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The Telephone Technology Pendulum and AnyPhone Technologies

Arthur Schopenhauer a German Philosopher, wrote an often misstated quotation, “Life swings like a pendulum backward and forward between pain and boredom”.  We can apply this quotation in general to technology and specifically to telephony.  Telephony technology swings between complacency and advancement.  In these exciting …

Virtual Phone Numbers – Everything You Need To Know

I’m going to share answers to the most common questions about virtual phone numbers.

What is a virtual phone number?

A virtual phone number, also referred to as just a virtual number, is a telephone number whose routing you can change since it isn’t …

CLEC SIP Application Warehouse White Paper

We are very excited to announce the availability of our partnership program between the telephone carrier community and Ifbyphone. To better understand this initiative lets look together at the evolution of the world wide web and how SIP signaling is following a similar evolution.

When …

Google Voice – Not Ready for Business

As I have shared in a previous blog post, I believe Google Voice is a fantastic addition to the Telephony 2.0 ecosystem and will help to establish the concept of supplementing a dial tone telephone company with additional resources from a telephone application service. …

eComm 2009 Ifbyphone iPhone Mashup Tutorial

I recently led a session at eComm 2009 on how to build an Ifbyphone-to-iPhone App. We’ve uploaded the session to YouTube. You can find it on the Ifbyphone YouTube Channel, and I’ve also listed the URLs for the 7 parts below:

Part 1: Introduction …

Why Skype for Asterisk is more important than Skype for SIP

Back in September of 2008 and now today, Skype has announced initiatives to open the Skype network to SIP users. These two solutions; Skype for Asterisk and Skype for SIP are very different and offer significantly different capabilities.

Just to recap the details. Skype for …