What is hosted IVR?

Hosted IVR refers to the hosting of IVR solutions, or interactive voice response solutions. Specifically, hosted IVR means that another company is hosting the technology that makes your IVR applications work versus you hosting the technology yourself on a server owned by you or your business.

What are the benefits of using hosted IVR?

Aside from the benefits that come with using IVR solutions in your business, such as increased productivity, lower costs, higher ROI and improved customer satisfaction, choosing hosted IVR rather than trying to host your IVR solutions on your own is a smart choice for other reasons. First, the technical knowledge required to set-up, operate, optimize and manage an IVR system is far more advanced than what most business owners know. However, you can eliminate this problem with hosted IVR and rest assured that your IVR system is properly set-up and functioning at an optimal level.

Similarly, hosted IVR puts technicians at your fingertips in the event of a problem, question or technical error, reducing the chance that you will miss an important call or be forced to delay the launch of a crucial marketing campaign because you do not understand how to repair a problem or program a solution. The security that comes with having a technician available to assist you is oftentimes enough reason for many business owners to choose hosted IVR.

Likewise, the ability to enact and survive change is critical to success for anyone in today's business world, and making modifications to what is already a highly complicated infrastructure can be difficult to say the least. However, hosted IVR makes it easy to add or remove an application, or customize existing applications to suit the changing needs of your business.

Overall, hosted IVR gives your business the technology, infrastructure, tools, and technical support it needs to thrive in a competitive world where customer expectations are high, patience is low and time is of the essence.

Additional Resources

Ifbyphone Glossary

Ifbyphone Blog

Ifbyphone Services