March 2009
It's the applications, stupid or what telco can learn from Salesforce.com
Tuesday, March 31st, 2009 by Irv ShapiroIt seems that a popular business model today is to deploy some telephone softswitches or Asterisk servers into a data center, contract for call termination services, and anounce that you are in the telephone API business. Unfortunately this business approach ignores the lessons learned by following the grand daddy of cloud computing, Salesforce.com.
Why Skype for Asterisk is more important than Skype for SIP
Monday, March 23rd, 2009 by Irv ShapiroBack in September of 2008 and now today, Skype has announced initiatives to open the Skype network to SIP users. These two solutions; Skype for Asterisk and Skype for SIP are very different and offer significantly different capabilities.
Google Floats all Boats
Sunday, March 22nd, 2009 by Irv ShapiroOver the past week and a half, Google Voice has prompted an exciting increase in the volume of discussions about Voice 2.0 and the evolution of telephony from a facility based to an Internet based service. This evolution will free millions of businesses from the limited features provided by their local telephone company.
Why You Need 2 Telephone Companies
Sunday, March 15th, 2009 by Irv ShapiroHistorically telephone companies provided both dial tone and telephone features to business users. For example: when purchasing a telephone service for your business you would specify the number of lines and the features; such as voice mail, call forwarding, call waiting, three way calling, per line. Businesses with multiple lines would often terminate their phone lines into key or PBX systems that support line sharing across multiple extensions and supplement the available features. Your PBX might provide call center queuing, music on hold and enhanced voice mail.