#1 Instant Activation

With Ifbyphone, there's no waiting involved. Your voice broadcasting campaign can be set up in just minutes once you sign up!

#2 Use of Recorded & Dynamic Information

Ifbyphone's Smart Voice Broadcasting allows you to combine pre-recorded voice with interactive voice dialogs. For example, you could set up a Voice Broadcast to send out a customer survey to your clients. If a customer isn't happy, you can give them the option to transfer to an agent to help resolve their issue. This makes broadcasts a two-way communication tool.

#3 Easy Broadcast Scheduling

Many broadcast services blast out calls as fast as possible. This might work well for emergency services, but not for many businesses. Ifbyphone's Broadcast Scheduling allows you to pace your calls over any time period and control the number of simultaneous calls so that call center or order-taking agents can deliver the right service level for each call.

#4 Tracking & Reporting

Ifbyphone's real-time call tracking gathers information about every call your company receives via an Ifbyphone number. This is the kind of marketing intelligence most companies only dream of having – call origination, routing, destination, time of day, length, and more. You receive clear reports that easily identify which campaigns generate more phone leads, helping to improve your marketing effectiveness and ROI.

#5 Interactive Voice Response Menus

What's an IVR menu? It's a dialog menu that lets your customers reach the resource they need by simply saying or entering information on their phone. More powerful than the typical "press or say 1" menu systems, IVRs can pull customer data from your company database and provide it to a caller.

Example:

An IVR could ask a caller for their order number. Using that number, it could retrieve the caller's order information, tracking number, and shipping date and read all the information back to the caller – all in a friendly, natural-sounding voice.

Ifbyphone IVR menus make it quick and easy to improve your marketing, outreach and support in a big business way, all for an amazingly small price.

#6 Developer API for Custom Solutions

The Ifbyphone API opens the world of telephone applications to web developers. All that's required is the ability to build a forms-based web application. Since our API is based on XML over HTTP web service calls, it is compatible with any web development environment, including applications built with JavaScript, Java, PHP, Perl, ASP and .NET.

Our API includes support for call initiation, call monitoring, call completion reporting and call scheduling, and it interfaces with all of our pre-built Ifbyphone applications.

Examples:

• Trigger automated out dialed calls right from your company's own application. For instance, you can send customers automated calls with marketing information or notifications of a shipment, pickup, or delivery.
• Interact with a custom CRM application. For instance, a call placed to your Ifbyphone telephone number could trigger a search on your CRM system and route the call to the correct branch or agent.
• At the end of a call you can use the API to post the call duration to your CRM so you have a record of the interaction.

Have Questions?

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