Get Successful With IVR
10 Tips for Interactive Voice Response Setup
An Interactive Voice Response (IVR) System helps you quickly and easily create automated, web-based solutions to route calls, qualify callers, process orders, survey customers, and more using interactive software.
There are several factors that go into configuring an IVR solution. Consider barge-in, touch-tone, speech recognition and language options. Use this guide to understand what these options mean and how they can influence the success of your IVR.
In this guide you’ll learn:
- How to create a compelling and concise opening prompt to engage your customers instantly
- How to craft questions that make speech recognition clear and effective to get the most out of your IVR solution
- How background noise can affect voice recognition settings and how to use barge-in and touch-tone options to combat excessive background noise
- The importance of offering access to human assistance with your IVR system