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10 Tips for Interactive Voice Response Setup


An Interactive Voice Response (IVR) System helps you quickly and easily create automated, web-based solutions to route calls, qualify callers, process orders, survey customers, and more using interactive software.

There are several factors that go into configuring an IVR solution. Consider barge-in, touch-tone, speech recognition and language options. Use this guide to understand what these options mean and how they can influence the success of your IVR.

In this guide you’ll learn:

  • How to create a compelling and concise opening prompt to engage your customers instantly
  • How to craft questions that make speech recognition clear and effective to get the most out of your IVR solution
  • How background noise can affect voice recognition settings and how to use barge-in and touch-tone options to combat excessive background noise
  • The importance of offering access to human assistance with your IVR system

Learn how to successfully set up your IVR with these 10 tips. Just fill out our form for access to the free download.

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