Call Distributor - Virtual Call Center

Call Distributor makes it easy, fast and affordable for any size businesses to deploy a virtual call center solution.

Using Call Distributor For Your Business

Use Call Distributor to set up a virtual call center so that your staff can easily answer customers calls at anytime from any phone. With Ifbyphone's Call Distributor, you'll only pay for minutes, avoiding long-term agreements, big capital expenditures and per-seat fees.

Call Distributor includes virtual call center capabilities such as advanced call routing, interactive voice response and call queuing for saving time, reducing costs and creating efficiencies designed to help SMBs thrive.

Key Features

Flexible Call Queuing Options
You have full control to adjust queue size, wait time, music on hold and more.
Answer Calls From Any Phone
Using Call Distributor, agents can answer calls from any phone making it easy to have staff working remotely.
Agent Schedules For Call Routing
You can set schedules for agents, so that calls are only routed to available agents whether they are in the office or working from home.
Manager Dashboard
Our sophisticated dashboard shows details such as agent status, call statistics, calls in queue and supports instant messaging functionality.
Agent Dashboard
Agents can see details about incoming callers via a reverse lookup, CRM integration with Salesforce.com or any other database you wish to integrate with Ifbyphone via our API. In addition, agents can enter info about each call into a custom web form on the agent panel.

Customer Testimonial

Call Distributor Is Saving DiabetesAmerica Over $240,000 Per Year
Throughout all levels of the organization, from sales to support to management, Ifbyphone has exceeded our expectations and impressed us with its innovative technology and exceptional customer service.

Trang Dawson, VP of Information Technology, DiabetesAmerica