Virtual Call Center
Call Distributor provides an easy, fast and cost-effective solution for any size business to configure a virtual call center for sales staff, customer support teams, and help desks.
Call Distributor For Your Business
Use Call Distributor to set up a virtual call center so that your staff can easily answer customer calls at anytime from any phone. With Ifbyphone’s Call Distributor, you’ll only pay for minutes, avoiding long-term agreements, big capital expenditures and per-seat fees.
Call Distributor includes virtual call center capabilities such as advanced call routing, interactive voice response and call queuing for saving time, reducing costs and creating efficiencies designed to help your business thrive.
- Maintain Flexibility By Using Any Phone
Talk to customers using your existing phone ― office, home, cell, and even Skype.
- Streamline Support By Integrating With Zendesk And Salesforce
Using Zendesk for online support or Salesforce to manage your customer relationships? Ifbyphone works with both.
- Enable Managers To Make Smarter Decisions
Managers can view both real-time and historical reports about each call, agent, and department.
- Empower Agents With More Information
Agents can view caller info before answering the call, take notes on call quality, and transfer callers to another person or department.
- Customize Everything For Your Brand
You have full control to adjust greetings, hold time, routing options, music on hold and more.
- Stay On Top Of Customer Conversations
Ensure high quality service by recording every conversation
Ifbyphone’s tools have been invaluable to our lead response needs, allowing us to personalize messages and create instant call-backs; not to mention the reporting—you can’t spell “reporting” without ROI.
- Robert Clarke, Op Ed Marketing
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