Salesforce Integration

Ifbyphone’s integration with Salesforce.com^® means more than just your key Ifbyphone analytics side by side with your Salesforce.com interface. It means a host of benefits for you and your business, from the way you manage your current customers to the way you capture new ones.

Benefits of Ifbyphone for Salesforce.com

Customer information at your fingertips before every call
When a call comes in from an existing customer or prospect, Ifbyphone instantly triggers a screen-pop with information on the lead, contact and organization. No time is wasted searching for the correct record.
Boost agent productivity and reduce input errors
When a new lead calls your business, Ifbyphone creates a lead record and auto-populates the contact number, lead source and other information. This keeps your agents productive and improves the quality of your data.
Track which marketing activities generate leads
SourceTrak™ from Ifbyphone tracks which online or mobile search term, Google AdWords campaign and domain name drove the lead to visit your website and call your business. It’s recorded in Salesforce so you can determine which sources drive leads and generate revenue.
Never miss a phone lead
If a call from a new lead goes unanswered, Ifbyphone automatically creates a new lead record with an open case to ensure proper follow up. If the number is associated with an existing Contact, a new case is automatically added to the record.
Create a virtual call center on demand
Ifbyphone’s robust virtual call center solution is compatible with any type of phone, from any location. It integrates directly with Salesforce.com and includes advanced call routing, interactive voice response, call recording, call queuing and more.
Cost-effective, pay-as-you-go pricing model
With Ifbyphone for Salesforce.com you pay only for the minutes you need. Our subscription starts at just $149.95 per month and comes with 1,000 minutes included every month. No per agent fees or seat licenses.
Easy setup and live support from trained experts
Ifbyphone’s customer engineers are Salesforce.com experts and will get you up and running quickly. Our customer success team is available by phone to ensure you get the most out of Ifbyphone for Salesforce.com.