Hosted and Web Configured IVR

Most sophisticated IVR environments require that you learn a proprietary development language, complex tools or even VoiceXML, SRGS, Java Servlets and more. With the Ifbyphone building blocks, complete IVR applications are configured from an easy-to-use Web site and can be integrated with any Web development environment.

Ifbyphone delivers sophisticated IVR solutions to anyone with basic web development skills.

Ifbyphone hosted web IVR applications (SurVo Voice Forms) connect you with your customers easily and effectively using speech recognition, telephone touch tones and electronic forms. Using SurVo Voice Forms, you can build a wide range of interactive voice response applications ranging from customer surveys to complete order processing systems.

Example Ifbyphone IVR Application

The following diagram highlights a typical Ifbyphone IVR application built using the Survo Voice Dialog capabilities.

Survos are, in effect, fully customizable, automated voice forms that open dialogs between your customer and the Ifbyphone system to collect information.

The following partial screen capture highlights how easy it is to configure a custom SurVo dialog that replaces a complex IVR system. In this factitious example, the system demonstrates a variety of question types.

SurVo questions include all traditional IVR prompt and response options with full support for automated speech recognition and response recording. Questions that ask for specific information such as yes/no, multiple choice, selection dialogs, numbers, dates or times are automatically converted into text. Open ended questions are recorded and saved or transmitted as standard WAV files.

Once your customer has completed the questions posed by a SurVo, the information collected can be emailed, saved to a database or transmitted to your server for further processing. For example, a SurVo can be utilized to conduct employment screens, provide a customer satisfaction survey or route a call based on answers given to a series of questions. SurVos have the potential to be invoked in response to a Click-to-Call, an inbound call, an outbound call, a scheduled call, or an API request from a Web site.

Custom IVR Applications Without the Pain

Ifbyphone's simple Web-based interface provides all the tools necessary to create sophisticated SurVo Voice Forms, regardless of whether or not you have any programming knowledge. Once you have created a SurVo Voice Form, easily publish and broadcast it to your customers, employees and potential hires.

SurVo Voice Forms integrate with existing and new Web applications in much the same way as HTML forms. This allows you to use existing Web development skills and interface any voice form with any Web accessible database.

For example, you can use a SurVo Voice Form to prompt a customer for their customer ID, post the ID back to your Web server and look up the customer's last order. This information is then read to the customer from a second SurVo Voice Form that prompts for reorder quantity.

Your customer can access your new voice-based reorder application by dialing an Ifbyphone-provided toll free telephone number or by clicking a hyperlink.

Why learn VoiceXML when you can start building voice applications today with Ifbyphone SurVo Voice Forms and existing Web development skills? In fact, many applications require no Web programming at all and can be configured completely on the Ifbyphone Web site.

SurVo Voice Forms also integrate with additional Ifbyphone building blocks, including Virtual Receptionist, Voice Mail, Find Me, Click-to-Call, and Voice Broadcast.

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