Transcription Services

Transcribe key interactions with your customers and prospects

You can’t always answer your phone the moment it rings, and you don’t always have time to listen to voicemail. To help you capture and respond to every lead that calls you, Ifbyphone offers robust transcription services–ideal for the times when you can’t talk.

Capturing and responding to leads through transcription doesn’t start and stop with just voice mail messages. If you use the Ifbyphone IVR platform to capture, score and distribute leads, you can also use transcription services to transcribe lead responses. Using Ifbyphone’s API, those documented responses can be emailed to your sales team or integrated with your CRM system and stored with contact or organizational records.

Transcription services also help you monitor call center conversations and flag important terms that tell you about the calls, such as “cancel my account,” or “refund.” You can even use the transcriptions for training purposes and to uncover keywords that drive great conversations.

Three levels of transcription quality
Ifbyphone transcription services come in three “flavors,” each one suited to your particular lead capture need. Select from these levels of transcription quality:

• Standard Transcription: Fully automated machine transcription
• Premium Transcription: Combined machine and human transcription
• Ultra Transcription: Human only transcription

Transcription is currently available for all customers. Pricing starts as low as $0.045 for transcription of a 30-second message.