Virtual Call Center
(Auto Attendant)

Provide your customers best-in-class service, while maintaining the flexibility you need as a small- or medium-size business with Ifbyphone Virtual Call Center. With Virtual Call Center, answer more calls directly and seamlessly transfer calls to your agents or sales representatives whether they are sitting in your office, at their homes, in their cars or on a job site.

You decide how your calls get answered based on where and how they originated, as well as the day and time they were received using Call Routing Schedules. Your calls follow your employees to their locations using Ifbyphone Find Me technology so that more calls are answered by the right person. If a member of your staff isn't available, Ifbyphone Virtual Call Center will locate and transfer the call to the next most appropriate person.

Lead Distributor

For a more advanced solution, the Ifbyphone Lead Distributor enables businesses to distribute calls across traditional call centers to the appropriate call taker, regardless of location. Using the Ifbyphone Lead Distributor, you determine how your calls are routed based on the time of day, day of week, caller ID, and number of calls previously transferred to a particular phone number. Lead Distributor combines the power of Ifbyphone local and Toll-Free Numbers, Virtual Receptionist, SurVo Voice Forms, Voice Mail, and call processing APIs.

SMBs now have access to call center technology that was previously only available to enterprise level organizations. Talk to your prospects and customers more frequency, close more leads, and maintain more loyal customers.