Improve Customer Communication with Smart Voice Broadcasting and SMS Messaging
Voice broadcasting and SMS text messaging enables your company to cut costs, generate revenue, and improve customer service by automatically delivering interactive customer notifications over the phone.
Grow Revenue and Improve Customer Service with Interactive Voice Broadcasting
Voice broadcasts are a way to deliver prerecorded phone messages or interactive IVRs to thousands of people at once. They can be a powerful business tool to automate phone calls for appointment reminders, delivery confirmations, event promotions, reorders, accounts receivable collection, phone surveys, and much more.
Ifbyphone makes it easy for marketing, sales, and support to send out their own personalized, interactive voice broadcasts. Simply use our cloud-based software to create your voice message or IVR, upload a spreadsheet with the phone numbers you wish to target, and let Ifbyphone do the rest.
Key Features of Voice Broadcasting
- Message personalization with text-to-speech
Personalize your voice broadcasts for each recipient by having the text-to-speech feature insert their name, company, account balance, or any other information you want in the voice message.
- Interaction with IVR
Use outbound IVR to add interactive functionality to your calls to collect information or tailor specific messages based on responses.
- Complete scheduling control
Get complete control over when to schedule voice blasts, how quickly to send out customer notifications, and when to pause your voice broadcast campaigns.
- Live transfers
Give voice broadcast recipients the option to be transferred directly to a live agent to confirm or update an appointment, place an order, or any other activity.
- Voicemail detection
Customize your voice blasts with two messages: one for when a live person answers the phone, and an alternative for when the call goes to voicemail.
- Real-time reporting
Why wait to receive reports from an account manager? Access real-time voice messaging reports on your voice blast campaigns online whenever you want.
- 100% on-time delivery guarantee
When you have a scheduled broadcast, you should expect it to go out on time. We stand behind our 100% on-time delivery guarantee–or your calls are free.
- FTC Telemarketing Sales Rule compliance tools
Ifbyphone’s tools provide you with an option to include an opt-out message in your broadcasts, helping you to comply with the FTC’s Telemarketing Sales Rule.
Top Voice Broadcasting Use Cases
There is a wealth of ways businesses use voice broadcasting to cost-effectively generate leads, grow revenue, and improve customer service:
- Reminders and confirmations
Remind customers and patients of upcoming appointments, confirm or reschedule important deliveries before you send out your crew, and much more.
- Reorders and collections
Proactively solicit and process customer reorders or due payments without the need of a live agent.
- Promotions and discounts
Keep your leads and customers aware of your latest promotions and sales.
Ensure customers are always aware of important changes to their accounts or advise employees or community members of big news or emergency warnings.
Deliver your political, charity, or other fundraising voice messages to a large audience and process donations over the phone.
Keep customers in the loop on important product recalls.
- Phone surveys
Gather valuable data on your customer base or measure their satisfaction with your products, services, or support.
Ifbyphone’s voice broadcasting features are unparalleled in the industry, as is our 100% on-time delivery guarantee. As you search for the best voice broadcasting company, we recommend you pay attention to these billing factors:
- Does the company charge for calls attempted? We do not. We charge only for connected calls.
- Does the company charge for transfers when a call is connected? We do not. We only charge for one connection, not two “legs”.
- Does the company charge extra for reporting? We do not. Our voice broadcasting includes real-time reporting.
Deliver Notifications, Reminders, and Promotions via SMS Text Messaging
Do you know anyone without a mobile phone? With the overwhelming popularity of cell phones today, SMS text messaging has become an effective way for businesses to communicate with a large audience. Send SMS messages to confirm appointments, provide scheduling updates, promote new discounts, and more.
“Prior to hearing about Ifbyphone’s offerings, our staff was making 5 calls for each customer we deliver to. By using their API to automate the notification and confirmation process, we have been able to double the efficiency of our staff and reduce the cost of staff and overtime by 60%.”
-Dawn Rivera, Go Configure