Smart Voice Broadcasts

It has become increasingly difficult for companies to successfully send out email blasts without having their messages go directly to junk folders or thwarted by an aggressive spam filter. As such, email can potentially be an unreliable mechanism for distributing large quantities of electronic information to a broad audience.

Ifbyphone’s Voice Broadcast service conveniently circumvents spam filters and junk folders by relying on an innovative telecommunications platform to deliver messages over the telephone. As such, it can be a vital tool for your business when it comes time to notify customers of important company information. Rather than using email, alert your customers to sales, deliveries and events through Ifbyphone’s Web-based Voice Broadcast service.

Voice Broadcasts can include recorded and dynamic information, enabling customers to get the information they need, as well as interact with your message on new levels. For example, set up a Voice Broadcast to send out a customer service survey to your clients, as in the example below.

Or, set up a Voice Broadcast online that automatically calls your customers to confirm or reschedule their appointments. Then, give them the option to connect directly to your business with a simple voice prompt. Other ways that you can utilize Voice Broadcasts include collecting customer service feedback from your clients; promoting new business services; or encouraging attendance at key events that your company is sponsoring. The possibilities are endless!

Schedule Calls So They Work For Your Business

Many voice broadcast services blast out calls as fast as possible. This might work well for emergency notifications or political campaigns, but it doesn't work for many businesses. For example if your business has 3 people available to answer the phone between 9am and 5pm, you don't want your voice broadcast campaign to transfer 10 calls to the business all at once. Instead you may want to spread your calls over a number of days so you can match your lead flow with your businesses processes.

Ifbyphone’s Voice Broadcast service allows you to spread your calls over any time period, control the number of simultaneous calls and integrate your voice broadcast services with your existing applications via a flexible API.

Call Tracking and Reporting

As with all Ifbyphone’s highly configurable services, Call Tracking is included with Voice Broadcasts. In the example below, Call Tracking provides you with data on numbers that were dialed by the system, whether your Voice Broadcast reached a live person or an answering machine, if your call was transferred, and much more!

Include Interactivity (IVR) in Every Voice Broadcast

Traditional voice broadcast services are limited to detecting an answering machine, delivering a message and offering an option to transfer to an operator. This is just the beginning for Ifbyphone’s Voice Broadcast services. Our services fully integrate our hosted and web configured Interactive Voice Response capabilities into any voice broadcast.

Most sophisticated IVR environments require that you learn a proprietary development language, complex tools or even VoiceXML, SRGS, Java Servlets and more. With the Ifbyphone building blocks, complete IVR applications are configured from an easy-to-use Web site and can be integrated with any Web development environment. Ifbyphone's simple Web-based interface provides all the tools necessary to create sophisticated SurVo Voice Forms, regardless of whether or not you have any programming knowledge. Once you have created a SurVo Voice Form, easily publish and broadcast it to your customers, employees or potential hires.

Integrate With Existing Business Applications

Your voice broadcasts can even integrate with exising databases, web services and business applications. The Ifbyphone SurVo Voice Form, web based IVR services support interactive integration with any web accessable database or application. Your existing web developer can use SurVo Voice Forms in conjunction with Voice Broadcasts to automate debt collections, delivery notifications, appointment confirmations and more.

Contact us today to learn about Ifbyphone’s Voice Broadcast services with fully integrated IVR capabilities.