Home Delivery
Streamline operations, get more for your advertising dollar and provide the kind of customer service makes your business stand out
Home delivery is more than just vans and hand trucks. Successful professionals juggle everything from marketing to reverse logistics. Ifbyphone’s suite of voice-based applications can help you tackle these business challenges with ease so you can grow your home delivery business and work smarter, not harder.
Streamline operations
Time is money in the home delivery business, but streamlining your operations can make a big impact on your bottom line.
- Prep customers and drivers for smoother deliveries in less time
A pre-delivery survey can help you optimize your appointment times and prepare both parties. Whether a delivery requires extra tools, space for installation or a second pair of hands, a voice-based survey with complete reports makes each delivery efficient and hassle-free. - Eliminate costly deliveries to empty homes
The cost of unsuccessful deliveries adds up fast, so reach customers ahead of time with automated reminder calls or delivery appointment confirmations. These phone or SMS message even make it easy to confirm, decline or re-schedule an appointment. - Allow for easy re-schedules
When customers miss or decline a scheduled delivery, don’t waste time and money on hit-or-miss follow-up attempts. Provide an automated phone-based solution for choosing a new delivery time.
Provide quality customer service
A quick route to a more profitable business is through satisfied customers. Improve customer loyalty and satisfaction by adding value to their home delivery experience.
- Give customers a voice with follow-up surveys
Ensure the professionalism of your drivers and movers while in a customer’s home by automating a post-delivery survey. An easy-to-schedule automated phone call can ask customers questions that give you insight into their delivery experience; find out if the driver was on time, courteous, in appropriate uniform, knowledgeable and professional. - Offer expert support with an off-hours hotline
Provide a hotline for suppliers and end recipients to call if they have questions or concerns. Route incoming calls depending on the customer’s needs to address the most urgent requests first. Direct calls from the hotline to a live agent, a voice mailbox or a virtual receptionist. - Send delivery alerts for customer peace of mind
Provide customers with fast, flexible phone or SMS delivery reminders. Ease customer’s anxiety of forgetting an appointment with a quick automated call giving the day or time of their schedule delivery. A post-delivery notification can confirm a successful delivery for when customers aren’t required to accept a delivery in person.
Spend smarter on marketing and advertising
Judging the value of each advertising or marketing effort can be a guessing game, while not knowing which efforts are working can mean wasted money. Call tracking and measuring tools can help ensure the dollars you spend really bring you business.
- Measure your ROI
If you advertise in several places—a display ad, a flier and an online ad—call tracking can help you see which methods produce the best results. - Optimize ad spend
Each dollar you spend on marketing and advertising should work, not go to waste. Call tracking reports provide valuable data on the who, what, where, when and how that you need to know to promoting your business. - Increase lead flow
Run an A/B test for your ads to get learn which calls to action, offers and information engage your customers the most. Use the test results to craft ads and marketing materials with spot-on messaging to drive more prospective customers to your business.
