Home Services Solutions

Effectively measure advertising response rates, improve communication between you and your customers, and reduce administrative costs.

Three keys to the home services business:

• Superior service that builds repeat business.
• Consistent and compelling communication.
• Keeping your pricing competitive.

Satisfying even one of these criteria can be a full time job. Luckily, solutions from Ifbyphone can take care of each quickly and easily.

• Stop calling on empty houses by using appointment confirmation calls
  Reduce the number of times you go to your customer’s house to only find them not at home. Deliver personalized appointment confirmation phone calls that include names, dates, times or other information. Ask your customers to confirm, or if they need to reschedule transfer them back to your office.
  Download: The Top 10 Reasons You Need Automated Confirmation Calls!
• Uncover your most effective ads using call tracking
  How many phone calls were generated from that ad in the local newspaper? How many calls were generated from that $10,000 television commercial? You need to figure out which advertisements are effective and which ones need to stop. Use unique tracking phone numbers to optimize your ad spend and reduce costs.
• Improve cash flow using automated payment reminders
  Are your customers paying their bills on time? Setup automated payment reminders to inform your customers of their balance. Give them the option to transfer the phone call to a live assistant who can help them pay the balance over the phone.
• Increase customer satisfaction through post-call surveys
  Send an automated phone call to your customers as soon as a service job is completed. Ask your customers five quick questions on how well the job was handled and if they have any concerns. Analyze and gather the results in real-time through our Ifbyphone website.
• Handle emergencies like an expert with an off-hours hotline
  Never miss an emergency call with the help of an off-hours hotline. Foreward urgent calls to the right person, while forwarding non-emergency calls to a voice mail for next-day follow-up.
• Never let calls go unanswered again with inbound call forwarding
  Never let phone calls go unanswered again. Let your customers and prospects reach you wherever you may be. Forward calls to your office, cell phone, call center or voice mail with a few simple clicks on the Ifbyphone website.