Application Integration

Easily add voice-based marketing automation to your existing applications

You want flexibility when running your business. The flexibility to choose the applications that work best for you and the flexibility to use those applications so they return the most value. To that end, Ifbyphone is designed to be a stand-alone platform or seamlessly integrate with your existing systems.

The Ifbyphone platform is also designed to require as little “assembly” as possible. Our pre-built applications work seamlessly with each other. Our prebuilt integrations get you up-and-running with your existing systems quickly. If you would like to build applications and integrations yourself, you can by using our extensive APIs. Regardless of your choice, the goal is to get up and running quickly and realizing the benefits almost immediately.

Combine data in Google Analytics, Salesforce, or other prebuilt applications
Ifbyphone has pre-built integrations with a variety of applications including Google Analytics and Salesforce.com. These prebuilt apps require no “assembly” on your part. Simply download the app and begin using Ifbyphone right away.

Use one of our pre-built integrations such as:

• HubSpot
• Google Analytics & Google Adwords
• Salesforce
• Zendesk
• Unbounce
• Drupal
• ClickFuel
• iPhone
• Blackberry

Create an integration using open APIs
Your team can create custom applications by integrating Ifbyphone with your existing systems using our full suite of APIs. There are four general categories of integration APIs, including:

• Call initiation that enables you to automatically trigger phone calls to customers. For example, automatically notify customers scheduled for service calls. You can send notifications one-day in advance and another the day of the service call with options to reschedule if necessary. You can also schedule these calls in real-time, too, for example when the service rep is on route. The specific Ifbyphone applications include Find Me, Virtual Receptionist , and or Survo
• Account management APIs enable you to forward calls, in real-time, based on responses to automated questions. For example, a customer that needs a taxi can be automatically routed to the right dispatcher based on answers to simple questions such as location and destination. This type of routing also works in other industries such as retail where answers to a few questions route calls to the specific sales rep specializing in high-end video production laptops. In addition to the routing, you can integrate whisper messages, call recordings, and more.
• Reporting APIs give you the power to take all the real time reports from the Ifbyphone voice-based marketing automation platform and integrate them into your solutions such as voice broadcasts send in a date range, a full call detail report and all IVR data.
• The NetGet and Post-Call Actions APIs enable call data to be pushed into your systems in real-time. NetGets capture data as a phone call progresses and control the flow of the call based on the caller’s responses. The data can be stored in your own database, used to look up info in your database and then send back a simple XML formatted response to decide what happens next. Post call actions send data to your web server as soon as a call is completed. This applies to every call going through your account. The data can include such things as the date and time of the call, call duration, caller ID, actions taken and more.

White label and reseller opportunities
The Ifbyphone platform is compatible with white label, co-branded or reseller solutions that wish to manage multiple client campaigns through one reseller portal.