Voice-Based Marketing Automation

Connect, Measure, and Optimize Sales and Service Calls

Hosted IVR

Hosted Self-Service IVR for Marketing, Sales, and Support

Ifbyphone’s hosted IVR (interactive voice response) enables marketing, sales, and support teams to build and update their own cloud-based IVR applications in minutes – no IT programmers needed. It’s the first and only IVR solution built from the ground up for marketing, sales, and support to use themselves.

Build and Update Your Own Cloud-Based IVRs in Minutes

Create automated inbound and outbound IVR phone menus and surveys in minutes to route calls, qualify callers, process orders, survey customers, and more using our cloud-based interactive voice response software. Ifbyphone’s hosted IVR provides a fast, flexible, and affordable IVR solution for marketing, sales, and support teams.

Key Features of Hosted IVR

  • Instant IVR set up with easy visual IVR designer
    Quickly create and modify sophisticated interactive voice response applications that normally take weeks to develop with other platforms. Configuring your IVR from the web is as easy as filling out a form.
  • Everything you need on one simple web page
    Ifbyphone’s simple, clean interface guides you logically through the IVR configuration process. All necessary IVR elements and options are presented on a single web page in logical order. Simply expand and collapse each section to configure the IVR to your exact specifications.
  • Jumpstart new projects with best practice templates
    Ifbyphone provides IVR templates that save you time by pre-populating settings and scripts based on best practices. Simply make your edits, and you’re ready to go.
  • Move IVRs from one account to another
    If you build IVRs for different clients, save time on new projects by importing IVRs from one account into another.
  • Voice-to-text IVR transcription software
    Want to ask open-ended questions? Use IVR transcription to transcribe caller responses into text.
  • IVR speech recognition
    Enable callers to respond to IVR options with speech as well as their touchpad.
  • Answering machine and human detection
    Configure outbound IVR calls to leave a custom message if the call gets sent to a voice mailbox or answering machine.
  • Intelligent call routing
    Customize inbound IVRs to route callers using a wide variety of options, including the caller’s geography, product interest, time of call, and much more.
  • Real-time IVR analytics and reporting
    Use personalized web-based reports to monitor real-time IVR performance and view historical data. Easily integrate IVR data in your CRM or help desk system.
  • IVR API integration with your applications
    Setting up an IVR to prompt a customer for their customer ID, post the ID back to your web server, and look up your customer’s order status are just a few of the features you can control.Use an IVR Auto-Attendant to Cut Costs and Improve Customer Service

Use an IVR Auto-Attendant to Cut Costs and Improve Customer Service

Set up your own IVR auto-attendant to answer incoming calls, route callers using interactive phone menus, and provide info like account balances or business hours. IVR auto-attendants can replace live receptionists, helping your business cut costs and provide 24/7 customer service.

Conduct Inbound and Outbound Automated Phone Surveys

Conduct automated customer satisfaction surveys, market research, and lead generation campaigns over the phone using IVR phone surveys. Phone surveys routinely get superior response rates to email surveys. With Ifbyphone it’s easy to set up and deliver outbound phone surveys, or set up a hotline customers and leads can call to interact with your inbound IVR survey.

Boost Sales using IVRs for Order Reminders

If you sell products or services that require reordering or renewals, automating the reminder process with an outbound IVR
 can be a real cost-saver. The IVR automates an otherwise manual process, taking the customer’s order and inputting it directly into your CRM. If the call goes to voicemail, the IVR can leave a customized message or put the number back in the queue to call later.

Use Targeted On-Hold Messages for Upselling and Cross-Selling

When leads call your business, use 
an inbound IVR to upsell or cross-sell your products. By integrating the IVR with your CRM data, you can customize each caller’s on-hold experience by playing promotional messages specific to their needs and buying history. If a message resonates, the caller can be connected immediately with a rep to make a purchase.

Automatically Qualify Phone Leads before Passing to Sales

Marketers, don’t waste your sales team’s time by having them field incoming calls from leads that aren’t sales-ready. Filter calls automatically using an IVR. The IVR can answer calls and ask questions you determine work best to qualify them. Leads that score high enough are passed directly to sales for an immediate conversation.

Process Phone Orders Automatically with a PCI-Compliant IVR

Ifbyphone’s next-generation PCI-compliant IVR technology provides direct response marketers with the most advanced and flexible solution for securely auto-processing phone orders. Costing less than other IVR solutions with no long-term contracts, Ifbyphone’s IVRs can be deployed in days, not weeks, and can be updated in real time to maximize their effectiveness.

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I am really so blown away by the response we got on the IVR today. This blows email marketing right out of the water, results wise. My head is spinning with different ways to test this technology for other clients. I’m truly amazed.

-Tresa N. Veitia, inktank LLC

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